Steve Ferrante's High Performance Blog for Sales/Customer Service/Leadership Champs and Progressive Professionals!

Posts tagged ‘Customer Service’

Discipline for Success

Discipline is a fundamental component of success in anything in life.

Have you ever seen an athlete achieve world-class greatness without discipline to their sport and a commitment to working on their game and honing their skills? Champions rarely wing it.

Have you ever seen a seriously overweight individual get in shape without discipline to some form of diet and exercise? Most likely, no.

Sadly, it is rare to see the same level of discipline in sales and/or customer service reps. Sure, the consistent achievers (Pinnacle Performers) have it. But they are often the exception and not the rule.

Everyone wants success in their sales or customer service role. True performers achieve success by committing to continuously improving their skill set and performance.

I once had a trainee tell me that he didn’t like to role play (customer interaction scenarios) because he didn’t feel he was very good at it and he would be “a mess”.

Imagine telling your (pick a sport) coach that you don’t want to practice because you’re not very good at running the plays?  That’s the point of practice!

I tell trainees all the time, the program works if you work the program. All it takes is discipline.

Steve 🙂

Persist To Succeed

Good Day All,

The attached image shows just a few but many of the world’s greatest accomplishments never would have been achieved without persistence.

Right now, in a tough economy, there is much to challenge your chances of success. Consumers limiting their spending, reduced traffic in the stores, etc.  It is easy to fall victim to these external issues and lose your internal drive.

Persistence takes practice. It’s something you bring to work every day. Regardless of what your goal may be, you can only accomplish it if you persist towards it with daily focused behaviors.

Commit to moving forward every day, each another step of progress and one step closer to your goal and ultimate success.

Steve 🙂

View All Pinnacle Performance Quotes > Pinnacle Performance Quotes on Pinterest

Poor Wellbeing Is Killing Your Business!

Hi All,

Anyone familiar with my Pinnacle Performance training knows that we spend considerable time learning about market-leading companies and how, to the point of this post, building a winning team corporate culture leads to increased employee engagement and, ultimately, greater customer engagement and sales performance.

Well here’s a fantastic new article from the Gallup Business Journal that supports those principles and then some.

A Q & A wih Tom Rath and Jim Harter, Ph.D., authors of the bestseller Wellbeing: The Five Essential Elements, the result of decades of research into wellbeing.

Click-On Here To Open Article > Poor Wellbeing Is Killing Your Business!

Make a Great Day!

Steve 🙂

Keep Moving Forward To Succeed

Hi All,

As any calendar will tell you, we are now officially half-way through 2012. And this midway point comes smack dab in the summer season when it’s easy to be distracted by the nice weather and thoughts of being out of work for a little fun in the sun.

That’s great and well deserved for your efforts. Just don’t take that mental vacation while at work too…

You are (or should be) on the right track to a Pinnacle Performance year. This is no time to stop and smell the roses.

Keep moving forward towards your goal and striving to be better today then you were yesterday.

Walk The Path!

Steve :-)

Frost on The Road Less Traveled

Hi All,

In one way or another, I speak about this all the time in my Pinnacle Performance training.

The fact of the matter is you’re not a monopoly in the marketplace. There’s likely many people and companies who do what you do.

When product and/or services are identical from company-to-company they are automatically commoditized with lowest price being the single biggest purchase influencer. When you are the same as everyone else in your role then you too are commoditized and worth only the “going rate” for your daily duties.

The best performing companies, and the people in them, are innovators. They don’t behave like everyone else. They go over-and-above to create special value for their customers, internally and externally.

They take the road less traveled and that truly does make all the difference.

Make a Great Day!

Steve 🙂

See All Pinnacle Performance Quotes > Pinnacle Performance Quotes on Pinterest

Autograph Your Work With Excellence!

Good Day All,

How true this next Pinnacle Performance quote is…

Executing extraordinary work puts your stamp of excellence and leaves a lasting impression with customers and co-workers.

Make a Great Day!

Steve 🙂

See All of Steve’s Pinnacle Performance Image Quotes on Pinterest > Pinnacle Performance Quotes on Pinterest

Workplace FUN Tips!

Why are so many market-leading companies also the best places to work? Because they know happiness matters and they create a culture of fun in the workplace that improves employee morale and productivity.

Here’s a amusing little video on some silly things you could do to have some fun in your workplace…

Make a Great Day!

Steve

Twain On Living For Today

Click-On Here To View Full Gallery > Pinnacle Performance Quotes

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