Pinnacle Performance Champions

Welcome to my Pinnacle Performance Quotes! 

Here you’ll find many of my personal Pinnacle Performance quotes for your inspiration, enlightenment and high-performance achievement.

To learn how I can bring these (and many more) Pinnacle principles to life for your organization, please visit Steve’s Speaker Info

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If you want to know how to sell more than you better know why customers buy.

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Half effort does not produce full results. When you settle for less, that’s exactly what you get.

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Most people like the idea of success far more than the reality of what it takes to achieve it.

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You are an example. Whether you are a good example or not is up to you.

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When You Don’t Commit to Excellence, You Accept Mediocrity.

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The true test of a business’s customer service quality is not when things are going right, but rather what is done when things go wrong.

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Customers don’t want to be sold. They want to be cared for.

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If serving customers exceptionally well is beneath you, then service excellence is well above you.

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What you do and how you do it will determine where you’re going and how successful you will be when you get there. 

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Most failures are from those who doubted they would succeed to begin with. 

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When you strive for excellence in all you do, all you do will improve. 

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What is worth it in the end, costs dedication and discipline in the beginning.

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Average performers hope for success. High-achievers prepare for success.

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There’s a BIG difference between employees that are together working and employees that are working together.

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Prepare to win or prepare to lose to someone who has.

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When you believe in yourself, you have the only person that truly matters on your side. 

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You’re either leading the pack or watching their back.

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The quality of your interactions will determine the quantity of your customers.

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If you’re not thinking about better ways to serve your customers, don’t worry, your competition very likely is.

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I have found that most people that complain about not making enough money are not creating the value to be paid more than they’re earning.

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Employees want to know that their work make a difference, in a company that is making a difference.

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If you’re only working for the weekend, you need another job.

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Do it with integrity or you’ll be doing it wrong.

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In every customer interaction there is a crossroads between simply satisfying needs and exceeding expectations.

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A beautiful place may bring customers in but their experience is what brings them back.

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A champion mindset begins long before becoming a champion.

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If your company has everything but a great culture than you have everything but a great company.

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When your business fails at customer service, your competition is best positioned to succeed from it. 

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Product knowledge is valuable. People knowledge is invaluable.

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Success is like a snowball… you have to get it going and the more you roll in the right direction the greater it gets.

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If you want to attract and employ top talent you must first create an organization that top talent wants to be a part of.

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If good enough is good enough for you then you’ll never achieve greatness.

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Champions don’t have time to procrastinate.

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Either the obstacle wins or you do.

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If you’re not in control, you’re out of control.

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When you look in the mirror the person responsible for your success or failure looks back. Make sure that person understands failure is not an option. 

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A salesperson who sells for their own income will never be as successful as the one who sells for their customer’s outcome.

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You’re on a fast moving train to success. Some people won’t get on with you. You’re going anyway.

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You can’t learn anything if you already know everything.

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Don’t focus on the top. Focus on each step, focus on the climb. Then one day you’ll find, you left it all behind and reached the pinnacle.

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Always deliver more than expected. If all your business does is meet expectations, it will lose at least half of those satisfied customers as soon as they find a competitor that exceeds them.

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If you’re doing anything other than helping your customers be as successful as they can be, you’re not nearly as successful as you could be.