Steve Ferrante's High Performance Blog for Sales/Customer Service/Leadership Champs and Progressive Professionals!

Posts tagged ‘Eatsa’

Served Without Service


In my recent article, Rise of the Machines: Competing With Robots and Other Automated Adversaries, I wrote about the challenges traditional retailers face against businesses that rely on automation as their primary customer interface. 

Well now a new restaurant in San Francisco, Eatsa, is embracing the machines revolution with their almost fully automated eating establishment. 

As shown in this nifty The Robo Restaurant slideshow customers order, pay and receive their food all without any human interaction. There are no counters or servers present. Orders are taken on an iPad and food appears in a cubby located behind transparent LCD screens. 

The end of the world as we know it? No, there are plenty of restaurants doing just fine with their old-fashioned human-to-human service. 

But this is another eye-opening example of how technology is replacing the human interface and changing the face of customer service.

Humanly Yours,

Steve 🙂

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