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Archive for the ‘Miscellaneous Brain food’ Category

Is serving customers exceptionally well a true priority at your business?

Ever buy a good product and get lousy service? I bet you have. When you get poor service at a restaurant, as an example, the food doesn’t taste as good and your view of the business is downgraded.

Much of the problems created by poor customer service can be resolved by hiring people with a good attitude and pleasing personality before you tell them they need both on the job.

All too often employees go thru the motions without their head and heart committed to providing the quality of service that customers fondly remember, rave about, and return because of. Serving customers exceptionally well is not especially important to these disengaged employees.

Beyond hiring and training your customer service staff properly, leadership must constantly promote the proper customer-focused culture and communicate the importance of service excellence as a key driver of the businesses success.

Make a Great Day!

Steve

** For many more Pinnacle Performance Quotes, please visit > Steve’s Pinnacle Performance Quotes

Memorial Day Leadership Lessons

Often confused with National Barbecue Day, Memorial Day is the day we honor the military heroes who paid the ultimate price for our country.

While leaders in business do not typically risk their lives for the mission of their organizations, there is much we can all learn about leadership from those in the military that did.

Here are the top leadership traits possessed by military leaders accompanied by a relevant image quote:

  • Work Ethic / Preparing To Win

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  • Commitment / Discipline

I cannot trust a man to control others who cannot control himself.

  • Honor / Integrity

Duty, Honor, Country. Those three hallowed words reverently dictate what you ought to be, what you can be, what you will be.

  • Self-less Service

Ask not what your country can do for you — ask what you can do for your country.

  • Perseverance / Overcoming Adversity

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  • Responsibility / Accountability / Lead by Example

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  • Execution with Precision / Attention to Detail

When you are in any contest you should work as if there were – to the very last minute – a chance to lose it.

Whether you’re a manager in your organization or not, adhering to the traits of our military heroes can help you achieve greater levels of success!

Saluting those who gave all for our country. 

Steve

Ringling Bros Circus: The End of an Era

After nearly 150 years (146 to be exact) Ringling Bros and Barnum & Bailey Circus “The Greatest Show on Earth” is coming to an end this week! Sad but true. The thoughtful article below was written by Brad Deutser, president of Deutser LLC, a consulting firm that advises leaders and organizations about achieving clarity, especially in times of transition, growth or crisis. He previously worked for Ringling Bros. and Barnum & Bailey Circus.

Ringling Bros Circus: The End of an Era

From ring to ring, you have entertained. From generation to generation, you have brought families together. You have invited us in to witness and be a part of the Greatest Show on Earth.

But, you have also become one of America’s great tragedies. After nearly a century and a half in business, doing what you do best, you will vacate your place in the entertainment space. There will be other circuses. But, there will never be another Ringling Bros and Barnum & Bailey Circus. You have never wavered from your roots – your history, your way of working and promoting, and your way of entertaining. Until, recently. Pressures to change practices. Pressures to change acts. Pressures to conform to current ways.

Most people are unaware of the extent you cared for animals. Most are unaware of the brilliant business model to get people in the door to experience the circus and buy memorabilia and merchandise. Most are unaware that Ringling Bros. was the entry point for so many to begin their careers in show business. It was a gateway for many around the world to explore, to share culture, and to provide smiles. It was so much to so many.

In many ways, it was part of the American way. I remember the excitement when the train stopped in a city. I remember the authentic joy the clowns brought as the elephants paraded down the streets to the arena. I remember the genuine love of the circus by its performers behind the scenes and in the rings. I remember the sweat on the brow before each show and the smiles that filled the stands.

So it begs the question: Why did Ringling Bros. and Barnum & Bailey fail? Or did we fail it?

I have struggled to explain how we allow our American icons to disappear. For what? Better, more wholesome family entertainment? Why did the business environment change so rapidly? Or did it?  Was it lack of strategic foresight? Was it changing societal norms? Were there simply better options? Or did we take it for granted that what was once here will always be here?

This was an icon that navigated the generations. It circumvented challenges over nearly 15 decades. Somehow it remained relevant year after year, until now. But why? To some, Ringling gave up its core values and become something different when it removed elephants from its show. To others, no matter the advances or new innovations, it was still the circus that you only needed to see once. To others, it was a lumbering icon that couldn’t change quickly enough to keep up with the pace of technology and today’s entertainment. And, to others, it was simply taken for granted that it would always be there for us, like it had been for the previous 146 years.

Perhaps, this is less Ringling Bros. giving up or giving in and more a statement of the America we live in today. We gravitate to sexy headlines. We are intrigued more by the glitz and less by the substance. We place stereotypes on things that we are reluctant to ever modify. We expose our youth more to what is ahead and much less to what is now. Reality works best when there is controversy or big names. But, that has never been the circus’ way.  Theirs was a way of basic, good old-fashioned American values.

This ending of an era sends a message to all of us.  It reminds us that relevance is fleeting.  It reminds us, as parents and grandparents, that we must find new forms of entertainment to bring our families together. It reminds us to hold on to what is important to each of us – whether it is the circus or something else. At its core, this is about family values – and working fiercely to protect them – in whatever way is most appropriate to today’s family.

The circus that convened families, generations and communities is soon to be no longer here. For many it has been replaced by the bright lights of the computer screen and video games as well as the solitude it brings. We may not be able to recreate the greatest show on earth, but we can recreate the environment and the magic that it was to families who came together to celebrate the goodness and wholesomeness it represented.

There will be many questions. What really happened to end this era? What will become of the animals for whom Ringling provided such genuine and remarkable care? What will happen to the children who no longer have the greatest show on earth?

There will be answers. But, unfortunately, not the same answers our parents had for us.

Ringling Bros., RIP.

Tom Brady – A True Pinnacle Performer

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In case you missed it, yesterday New England Patriots quarterback Tom Brady became the NFL’s all-time winningest quarterback following the team’s 26-10 victory over the Los Angeles Rams at Gillette Stadium.

Now at 201 career wins, Brady is alone at the top breaking a tie with Peyton Manning for win No. 201.

Of course, this would be a monumental accomplishment for any quarterback but for the 199th pick of the 2000 NFL draft.. absolutely astounding.

Do Not Say Anything Cannot Be Done When There Is Tom Brady

As I wrote about in 4 Success Lessons from the Champion New England Patriots, Tom Brady prepares to win every game with a total commitment and an obsessive attention to detail.

“I’m grateful for all of my teammates and my coaches and for my family and friends,” Brady said. “There’s been a lot of great football over the years, so it’s always been about winning and I’ve been very fortunate to be on a lot of great teams. I just feel very grateful.”

At the end of the day, for Tom Brady it’s all about winning and doing what it takes to succeed at a high level.  

His results speak for themselves..

Congratulations to Tom Brady, a true Pinnacle Performer.

Steve 🙂

Defying The Odds To Succeed

A big part of achieving success is overcoming the challenges and obstacles encountered along the way.

With average or poor performers these challenges and obstacles usually hinder progress and limit success. For high-achievers, challenges and obstacles are anticipated and met head on.

High achievers understand that either the obstacle wins or you do and prepare both mentally (commitment, discipline, accountability) and physically (practice, behaviors, execution) to breakthrough and succeed. 

Either The Obstacle Wins or You Do

With that in mind, have a look and listen at the great little music video below from the band X Ambassador for their hit song “Renegades”. The video showcases an amazing group of disabled athletes and daredevils defying the odds and doing things average people do not–including the band’s keyboard player Casey Harris, who happens to be blind as well.

 

Make a Great Day!

Steve 🙂

Need More Inspiration? Check-Out Nothing Is Impossible

The Inspiring Story of Harland Sanders, founder of KFC

Business Insider Article Worth Reading > KFC founder Colonel Sanders didn’t achieve his remarkable rise to success until his 60s

Harland Sanders

Muhammad Ali: The Greatest Quotes

As you likely heard over the weekend, Muhammad Ali passed away on Friday night at the age of 74.

A true Pinnacle Performer, Ali was considered to be the greatest heavyweight boxer of all-time.

In honor of the champ, here’s a collection of my favorite Ali inspirational quotes that tie directly into achieving greatness (Pinnacle Performance)

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To Be A Great Champion

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Ali on Training

He who is not courageous

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Ali Make The Days Count

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Ali 1942-2016

Reflection for Progression

As I often say in my Pinnacle Performance Training, if you want to be better externally (at work/sports/life) then you must first be better internally by focusing on your personal development and the beliefs and behaviors that support success in your chosen endeavor.

All of this takes conscious self-reflection as to where you are, where you want to be, and what it will take to fill the gap between the two and achieve your goals.

With the hustle and bustle of our daily routines, few of us take the time to reflect on our past with consideration of changes to improve our future. Well here’s your chance…

The image questions below are some of my favorites from the thought-provoking site, Thought Questions. They do a great job of giving us meaningful things to think about.. what I call ‘reflection for progression’.

Keep in mind,  these questions have no right or wrong answers.  As they say, asking the right questions is the answer.

 

Thought Questions

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Be Well

Steve 🙂

See All of Steve’s Pinnacle Performance Quotes > Pinnacle Performance Quotes on Pinterest

The Bizarre Behaviors of Business Conference Calls

For many business people, conference calls are a regular part of the job. If you’re one of them than this great little parody from the fine folks Tripp & Tyler will certainly seem familiar to you. 

Make a Great Day!

Steve 🙂

Corporate Culture Will Make Or Break Your Business

While having great products and services is certainly important, the results in any business are ultimately created by the people that represent your business and those products and services.

Those ‘people’ are your corporate culture and they, above all else, are responsible for the level of success your business achieves.

Truly great companies have great workplace cultures. So, if your company has everything but a great culture than you have everything but a great company.

If Your Company Has Everything But A Great Culture

This short video speaks to the importance of corporate culture and establishing clear values to support and guide proper employees behaviors.

tony hsieh culture quote

For more corporate culture, see my LinkedIn article here > Eight Great Practices for Creating a Winning Team Corporate Culture

Make a Great Day!

Steve 🙂

Steve Ferrante is the Grand PooBah & Trainer of Champions of Sale Away LLC. As producer and host of Pinnacle Performance Training, Steve delivers sales, customer Service and winning team culture training, speaking and professional development services to success-driven organizations throughout North America. For detailed information visit Sale Away. Steve can be reached directly at 866-721-6086 ext. 701 or via email at steve@saleawayllc.com

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