Steve Ferrante's High Performance Blog for Sales/Customer Service/Leadership Champs and Progressive Professionals!

Posts tagged ‘Quotes’

Back To Business

Good Day,

Hope you had a good long weekend and you had a chance to recharge your batteries a bit.

With September upon us it’s time to end Summer vacation (even if only mental) and have a renewed focus on business.

Just as with the kids getting back to school, now is perfect time to start with a clean desk and re-focus on personal progress.

Like Home Depot… You Can Do It, I Can Help.

Here’s a Pinnacle Performance image quote that says plenty to motivate and inspire you to get back to business and succeed.

Never Quit

Make a Great Day!

Steve 🙂

Monday Morning Motivation: New Beginning

Hard to believe 2013 is now half-way to done. Time flies when you’re on the run!

This mid-year point is the perfect time to evaluate your sales performance year-to-date. Have you hit your performance goals thus far? Are you on track to achieve your 2013 goal? If not, why not? What do you need to do to get on track, elevate your performance and finish strong in the second half of the year now here?

My 25+ years of sales/sales management experience has revealed that under-performing salespeople are typically not getting themselves in front of enough qualified prospects or, if they are, they’re not as effective as they should (and could) be. Often it’s a combination of both deficiencies.

One thing is certain; you cannot change the past. You can, however, control your future. What you do (and how you do it) from this day forward will determine where you end up at the end of the year. It is your new beginning…

New Beginning

Vitallity Ability

Power Your StoryMake a Great Day!

Steve

Need help with what you do and how you do it to achieve and exceed your sales goals? Visit Sale Away LLC.

Things Turn Out Best For The People Who Make The Best Of The Way Things Turn Out

Good Day Pinnacle Performers,

Welcome to May! Hope this post finds you doing extraordinarily well.

We have arrived at the last in the series of John Wooden Maxims:

“Things turn out best for the people who make the best of the way things turn out.”

Excerpt from Wooden: A Lifetime of Observations and Reflections on and Off the Court:

“Why is it so much easier to complain about the things we do not have than to make the most of and appreciate the things we do have?”

This quote ties directly into the Maxim as many folks don’t make the most of the way things turns out, instead focusing on and complaining about what is missing and/or wrong with the situation.

This is a lesson I personally lived out in my professional selling efforts. When I started in business management consulting sales, I was assigned a territory that was considered to be “saturated”, having gone through many years with many different sales reps before me calling on what was, by and large, the same prospective client base.  At the same time, there were brand new “virgin” territories in other areas of the Eastern U.S. that afforded the sales reps there opportunities to get in front of potential clients for the very first time. In a new territory, it was not uncommon for the salesperson who worked there to receive (from the company’s inside sales effort) twice the number of appointments in any given week.

It would have been quite easy to focus on those negatives; I can’t sell because the territory is saturated, I can’t sell because the prospects I’m seeing have seen us 14 times already,  I can’t sell because I’m getting half the appointments, etc.

Instead I chose (with some effective mentoring at the time) to focus on what I did have and could control. If I had less opportunities and the opportunities themselves would potentially be of lower quality, well then I needed to be all that much better with the opportunities I did have or I would surely fail.  I’m happy to report that was not the case…

Over my 10 years with the company, I maintained the highest batting average (sales to presentation ratio) and ended my tenure with the highest generated revenue totals in the company’s history.

One thing is certain. You will have challenges. You will have obstacles. In order to succeed you must build a mental bridge and get over them. What John Wooden said is true:

Thing Turn Out Best - John Wooden

Make a Great Day!

Steve 🙂

It’s What You Learn After You Know It All That Counts

Good Day Pinnacle Performers,

Time marches on and with it we have arrived at the next John Wooden Maxim: It’s what you learn after you know it all that counts.

Wooden On Learning

This popular Wooden maxim is the first quote I reference with new trainees. While select students are novice, inexperienced lads and ladies, most folks enter training with at least several years of experience, up to seasoned veterans with 10+ years on-the-job.

Many of these experienced folks enter new training with a know it all already mentality, seemingly close-minded to new ideas. Obviously this is not the most favorable attitude when it comes to learning anything.

Fortunately, the vast majority of participants in my Pinnacle Performance training do come around. Usually at some point during our first time together they realize they actually didn’t know this or that and, now that they do, they’re better for it.

“Always be learning, acquiring knowledge, and seeking wisdom with a sense that you are immortal and that you will need much knowledge and wisdom for that long journey ahead. Know that when you are through learning, you are through.” – John Wooden

The reality is you can’t learn anything if you already know everything.

You Can't Learn Anything, If You Already Know Everything

Those know it all types aren’t particularly interested in moving forward and growing, contending that if they don’t know it by now then they never will.

Pinnacle Performers maintain an open-mind and pro-actively seek out new learning opportunities and ideas that can help them further their skill set and performance.

Looking to learn more? Visit Steve’s Recommended Reading

Make a Great Day!

Steve

Never Mistake Activity for Achievement

Good Day Pinnacle Performers,

This next John Wooden MAXIM is one of the best of his best.

Never Mistake Activity For Achievement

Over my 25+ years in sales/sales management and sales/customer service training, I have witnessed countless sales and customer service people that confuse activity with achievement, many on a daily basis.

The fact is many sales and customer service people routinely engage in activities that keep them busy rather than focusing their efforts and attention on the behaviors that will move them forward towards greater success. They perform their going through the motions routine and have the outward appearance of  lots going on but, like running on the treadmill, tomorrow they’re no father along then they are today.

It reminds me of the wonder years coaching my kids soccer teams. During games, everyone would run around (lots of activity) but hardly anyone would score (achievement). At the end of the game everyone would feel like they worked their butts off and accomplished something but the score would reflect otherwise.

When you improve a little each day, eventually big things occur…. Not tomorrow, not the next day, but eventually a big gain is made. Don’t look for the big, quick improvement. Seek the small improvement one day at a time. That’s the only way it happens — and when it happens, it lasts. — John Wooden

This MAXIM ties in perfectly with the previously posted Ben Franklin Lesson 3: Stop Procrastinating! where I wrote about Managing Your Cash Flow Zone and the the difference between high-value and low-value activities

As I often say in training, there’s a difference between activity and prosperity. What will you do today to prosper tomorrow?

Make a Great Day!

Steve 🙂

Make Each Day Your Masterpiece!

Good Day Pinnacle Performers,

Here’s your first inspirational maxim from John Wooden, The Greatest Coach.

“Make Each Day Your Masterpiece” is all about the here and now. You only get one shot at maximizing today for tomorrow it’s gone.

John Wooden taught his players to do the best you can each and every day. What you do (or don’t do) to prepare and improve today will shape and create your future success (or lack thereof).

Excerpt from the great book, Wooden: A Lifetime of Observations and Reflections on and Off the Court:

“Too often we get distracted by what is outside our control. You can’t do anything about yesterday. The door to the past has been shut and the key thrown away. You can do nothing about tomorrow. It is yet to come. However, tomorrow is in large part determined by what you do today. So make today a masterpiece. You have control over that.”

This ties very well into the Pinnacle Performance principle I cover in client training: Small changes over a consistent period of time equal BIG results. By applying yourself to be a little better in your behaviors and execution each day, you will become a lot better over time.

It starts today…

Make Masterpiece Wooden

Make a Great Day!

Steve 🙂

Success Lessons From Zig

Good Day & Happy Holiday Season All,

As you may know, famed motivational speaker, author and man with the coolest name in the biz, Zig Ziglar, died on November 28th at the age of 86.

Over five decades, Ziglar authored more than two dozen books on salesmanship and personal ‘self-help’ development, emphasizing that success is dependent mainly on ones attitude and motivation, rather than educational aptitude or salesy schmoozing ability.

Regarded as one of the best motivational speakers of our time, Zig would regularly pack arenas to share his message of positive attitude, motivation and success through stories highlighted with short quotes that have become like commandments for success with his legions of followers.

Below are my favorite lessons from Zig that apply directly to my Pinnacle Performance teachings:

You Have To Start To Be Great

Zig - Start To Be Great

Expect The Best

Zig - Expect The Best

Your Attitude Determines Your Altitude

Zig - Attitude Not Aptitude

People Buy Emotionally

Zig - People Buy Emotionally

Be a Friend First

Zig - Be a friend

Motivate Daily

Zig - Motivation Daily

Help Others To Help Yourself

Zig - All You Want In Life

Make A Great Day!

Steve 🙂

More > Misc Brain Food

See All > Pinnacle Performance Quotes on Pinterest

Discipline for Success

Discipline is a fundamental component of success in anything in life.

Have you ever seen an athlete achieve world-class greatness without discipline to their sport and a commitment to working on their game and honing their skills? Champions rarely wing it.

Have you ever seen a seriously overweight individual get in shape without discipline to some form of diet and exercise? Most likely, no.

Sadly, it is rare to see the same level of discipline in sales and/or customer service reps. Sure, the consistent achievers (Pinnacle Performers) have it. But they are often the exception and not the rule.

Everyone wants success in their sales or customer service role. True performers achieve success by committing to continuously improving their skill set and performance.

I once had a trainee tell me that he didn’t like to role play (customer interaction scenarios) because he didn’t feel he was very good at it and he would be “a mess”.

Imagine telling your (pick a sport) coach that you don’t want to practice because you’re not very good at running the plays?  That’s the point of practice!

I tell trainees all the time, the program works if you work the program. All it takes is discipline.

Steve 🙂

Persist To Succeed

Good Day All,

The attached image shows just a few but many of the world’s greatest accomplishments never would have been achieved without persistence.

Right now, in a tough economy, there is much to challenge your chances of success. Consumers limiting their spending, reduced traffic in the stores, etc.  It is easy to fall victim to these external issues and lose your internal drive.

Persistence takes practice. It’s something you bring to work every day. Regardless of what your goal may be, you can only accomplish it if you persist towards it with daily focused behaviors.

Commit to moving forward every day, each another step of progress and one step closer to your goal and ultimate success.

Steve 🙂

View All Pinnacle Performance Quotes > Pinnacle Performance Quotes on Pinterest

Keep Moving Forward To Succeed

Hi All,

As any calendar will tell you, we are now officially half-way through 2012. And this midway point comes smack dab in the summer season when it’s easy to be distracted by the nice weather and thoughts of being out of work for a little fun in the sun.

That’s great and well deserved for your efforts. Just don’t take that mental vacation while at work too…

You are (or should be) on the right track to a Pinnacle Performance year. This is no time to stop and smell the roses.

Keep moving forward towards your goal and striving to be better today then you were yesterday.

Walk The Path!

Steve :-)

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