Steve Ferrante's High Performance Blog for Sales/Customer Service/Leadership Champs and Progressive Professionals!

Posts tagged ‘Inspirational Quotes’

The Spirit of Giving and Self-Less Customer Service

With the Christmas season upon us, most of us are in shopping mode and taking the time and effort to purchase gifts for the significant others in our lives.  Invested in that spirit of giving, we put aside the focus on ourselves and concentrate on how we can provide something of value to others.

This same self-less behavior is the very essence of customer service.

Proper customer service is a self-less act. Selflessness is defined as the act of sacrificing one’s own interest for the greater good.  This is what we tend to do at Christmas time and, as professional service-providers, this is precisely the attitude and conduct we should maintain on a day-to-day basis.

When we practice self-less service we put the power of reciprocity to work. Just as we feel obligated to return gifts to those that have given us one, the same is true of our customer relationships. When customers feel they have received something of value they typically return the occasion with their loyalty and possibly even their recommendation of your service to others.

So while the spirit of giving may be most evident during Christmas time, it can benefit both customers and your business performance year-round!

The-best-way-to-find-yourself-is-to-lose-yourself-in-the-service-of-others.-Gandhi-quote

churchill-lifegiving

Make a Great Day!

Steve

Are You Just Another Brick In The Wall?

If you’ve been working in sales, customer service or just about any other professional services occupation for more than a week or so then you have likely come to the realization that you’re not the only one who does what you do.

In fact, there’s a very high probability that you’re one of many, an UN-monopoly in your marketplace, with many competitors trying to capture and serve the very same customers that you are.

So what’s you plan to stand out in the crowd?

As I advise all my Pinnacle Performance clients, if you look, sound and feel like all your competitors in the eyes, ears and experience of your customers then their decision to do business with you will come down to price. If you’re looking to be the Walmart of your industry and sell high volume at the lowest price than this a fine path to travel.

On the other hand, if you’re not anticipating moving billions of dollars in goods or services, then I strongly suggest another path to prosperity; be different, be better, be worth more.

As I wrote in Would You Buy You?, YOU have a choice in the way you perceive yourself, manage yourself and, ultimately, sell yourself to others.

So take a good like at yourself and business approach. How do you look, sound and feel from the customers point-of-view?

Remember, nothing perceived as ordinary is ever valued as something special.

Don't Just Be Another Brick In The Wall

Make a Great Day!

Steve 🙂

Let’s LinkIn!

Steve Ferrante is the Grand PooBah & Trainer of Champions of Sale Away LLC., providing Pinnacle Performance Sales, Customer Service and Leadership training, speaking and professional development services to success-driven businesses throughout North America. For detailed information visit Sale Away. Steve can be reached directly at 866-721-6086 ext. 701 or via email at steve@saleawayllc.com

Monday Morning Motivation

Time for a little Monday Morning Motivation…

How will you be better this week than last?

inspire-others-9

Onward & Upward!

OffToGreatPlaces

Make a Great Day!

Steve

Tag Cloud