With the Christmas season upon us, most of us are in shopping mode and taking the time and effort to purchase gifts for the significant others in our lives. Invested in that spirit of giving, we put aside the focus on ourselves and concentrate on how we can provide something of value to others.
This same self-less behavior is the very essence of customer service.
Proper customer service is a self-less act. Selflessness is defined as the act of sacrificing one’s own interest for the greater good. This is what we tend to do at Christmas time and, as professional service-providers, this is precisely the attitude and conduct we should maintain on a day-to-day basis.
When we practice self-less service we put the power of reciprocity to work. Just as we feel obligated to return gifts to those that have given us one, the same is true of our customer relationships. When customers feel they have received something of value they typically return the occasion with their loyalty and possibly even their recommendation of your service to others.
So while the spirit of giving may be most evident during Christmas time, it can benefit both customers and your business performance year-round!
Make a Great Day!