Good Day Pinnacle Performers,
Let’s kick-off the week on a high-note with the next John Wooden Maxim; Be Quick, But Don’t Hurry.
Excerpt from Wooden: A Lifetime of Observations and Reflections on and Off the Court:
“When you hurry you tend to make mistakes. On the other hand, if you can’t execute quickly, you may be too late to accomplish your task. It’s a delicate but crucial balance.”
This little maxim has big meaning when it comes to maximizing your performance. Customers want you to be pro-active and “act quickly” to address their needs. They also want personal care and attention and, if you hurry this area, they won’t feel your behavior was sincere and you put the relationship at risk.
World class customer service pro’s maintain proper balance; quick in service but slow in interactions with customers. So, like a supercar, you must be “Quick” and responsive when needed and also properly paced “Don’t Hurry” when called for.
Walk The Path!