Steve Ferrante's High Performance Blog for Sales/Customer Service/Leadership Champs and Progressive Professionals!

Posts tagged ‘attitude and motivation’

It’s What You Learn After You Know It All That Counts

Good Day Pinnacle Performers,

Time marches on and with it we have arrived at the next John Wooden Maxim: It’s what you learn after you know it all that counts.

Wooden On Learning

This popular Wooden maxim is the first quote I reference with new trainees. While select students are novice, inexperienced lads and ladies, most folks enter training with at least several years of experience, up to seasoned veterans with 10+ years on-the-job.

Many of these experienced folks enter new training with a know it all already mentality, seemingly close-minded to new ideas. Obviously this is not the most favorable attitude when it comes to learning anything.

Fortunately, the vast majority of participants in my Pinnacle Performance training do come around. Usually at some point during our first time together they realize they actually didn’t know this or that and, now that they do, they’re better for it.

“Always be learning, acquiring knowledge, and seeking wisdom with a sense that you are immortal and that you will need much knowledge and wisdom for that long journey ahead. Know that when you are through learning, you are through.” – John Wooden

The reality is you can’t learn anything if you already know everything.

You Can't Learn Anything, If You Already Know Everything

Those know it all types aren’t particularly interested in moving forward and growing, contending that if they don’t know it by now then they never will.

Pinnacle Performers maintain an open-mind and pro-actively seek out new learning opportunities and ideas that can help them further their skill set and performance.

Looking to learn more? Visit Steve’s Recommended Reading

Make a Great Day!

Steve

Never Mistake Activity for Achievement

Good Day Pinnacle Performers,

This next John Wooden MAXIM is one of the best of his best.

Never Mistake Activity For Achievement

Over my 25+ years in sales/sales management and sales/customer service training, I have witnessed countless sales and customer service people that confuse activity with achievement, many on a daily basis.

The fact is many sales and customer service people routinely engage in activities that keep them busy rather than focusing their efforts and attention on the behaviors that will move them forward towards greater success. They perform their going through the motions routine and have the outward appearance of  lots going on but, like running on the treadmill, tomorrow they’re no father along then they are today.

It reminds me of the wonder years coaching my kids soccer teams. During games, everyone would run around (lots of activity) but hardly anyone would score (achievement). At the end of the game everyone would feel like they worked their butts off and accomplished something but the score would reflect otherwise.

When you improve a little each day, eventually big things occur…. Not tomorrow, not the next day, but eventually a big gain is made. Don’t look for the big, quick improvement. Seek the small improvement one day at a time. That’s the only way it happens — and when it happens, it lasts. — John Wooden

This MAXIM ties in perfectly with the previously posted Ben Franklin Lesson 3: Stop Procrastinating! where I wrote about Managing Your Cash Flow Zone and the the difference between high-value and low-value activities

As I often say in training, there’s a difference between activity and prosperity. What will you do today to prosper tomorrow?

Make a Great Day!

Steve 🙂

Do Not Let What You Cannot Do Interfere With What You Can Do

Good Day Pinnacle Performers,

This next John Wooden Maxim ties in perfectly to one of the principles I preach and teach to my Pinnacle Performance clients; Focus On What You Can Control.

Excerpt from Wooden: A Lifetime of Observations and Reflections on and Off the Court:

When you get too engrossed in those things over which you have no control, it will adversely affect those things over which you do have control – namely, your preparation.

All too often, individuals get bogged down by things that are beyond their control. High-achiever Pinnacle Performers do not allow themselves to become a victim of competition, market circumstances, pricing or other external issues they cannot control that would otherwise undermine their productivity and results.

The reality of sales is you cannot manage your results. You can only manage (control) what you do to achieve those results.

You must be well-prepared, maintain the proper positive attitude, focus on your behaviors (Doing the right things) and your execution (doing the right things the right way).

By focusing on the things you can do you are maximizing your time and best positioning yourself to succeed!

Do Not Let What You Cannot Do Interfere With What You Can Do

Make a Great Day!

Steve 🙂

Success Lessons From Zig

Good Day & Happy Holiday Season All,

As you may know, famed motivational speaker, author and man with the coolest name in the biz, Zig Ziglar, died on November 28th at the age of 86.

Over five decades, Ziglar authored more than two dozen books on salesmanship and personal ‘self-help’ development, emphasizing that success is dependent mainly on ones attitude and motivation, rather than educational aptitude or salesy schmoozing ability.

Regarded as one of the best motivational speakers of our time, Zig would regularly pack arenas to share his message of positive attitude, motivation and success through stories highlighted with short quotes that have become like commandments for success with his legions of followers.

Below are my favorite lessons from Zig that apply directly to my Pinnacle Performance teachings:

You Have To Start To Be Great

Zig - Start To Be Great

Expect The Best

Zig - Expect The Best

Your Attitude Determines Your Altitude

Zig - Attitude Not Aptitude

People Buy Emotionally

Zig - People Buy Emotionally

Be a Friend First

Zig - Be a friend

Motivate Daily

Zig - Motivation Daily

Help Others To Help Yourself

Zig - All You Want In Life

Make A Great Day!

Steve 🙂

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