Steve Ferrante's High Performance Blog for Sales/Customer Service/Leadership Champs and Progressive Professionals!

Monday Morning Motivation you should apply every day!

7 Traits of a Highly Effective Mindset

7 Traits of a Highly Effective Mindset

by Marc Chernoff, Co-Founder, MarcAndAngel.com

Click here for the full article

Wednesday Wisdom: Enough Time

Don’t say you don’t have enough time…

Enough Time

Make a Great Day!

Steve 🙂

 

Wednesday Wisdom: A Hero Is

A Hero Is

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Anyone who exercises regularly can tell you how true this “If It Doesn’t Challenge You, It Doesn’t Change You” quote is. Those folks know that they must go a little faster, add a little more resistance, get that extra rep and push themselves a little further to gain muscle, lose fat and increase their level of conditioning.

Conversely, they realize that if their workouts occur in their comfort zone then they will not physically progress and grow. The same is true intellectually with your own personal professional development.

In order to break through to new levels of success you must challenge yourself to be better every day. Read a great book, make that extra sales call, give extra personal care and attention to customers, commit to continuous improvement and being a true student of your profession and you will change – for the better!

ChallengeYou

Make a Great Day!

Steve 🙂

Good Day All,

As all my Pinnacle Performance clients know, “Walk The Path” is one of my very favorite maxims. And for good reason…

There’s a big difference between knowing what to do and actually doing it.

A dramatic difference in results between those who think about it and those who do it.

A tremendous difference in performance between those who believe in PRIDE and those who actually practice it on a day-to-day basis.

To reach the pinnacle… Walk The Path!

PinnacleQuote3

Steve 🙂

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Monday Morning Motivation from Sir Richard Branson…

Why you should always aim high – Virgin.com.

Aim Higher

Make a Great Day!

Steve 🙂

A little Monday Morning Motivation to power your Pinnacle Performance week…

DECIDE – COMMIT – SUCCEED

Decide Commit Succeed

DECIDE

Decide to be better. Decide mediocre performance won’t achieve top level results. Decide you’re capable of greatness. Decide to refuse to lose.  Decide your time is NOW!

COMMIT

Commit to achieving your goals. Commit to regular exercise. Commit to eliminating negative and  accentuating the positive. Commit to progress and being better each day. 

 SUCCEED

Success has a formula but the program only works if you work the program!

Make a Great Day!

Steve 🙂

 

Christmas doesn't come from a store

Merry-Christmas

HappyHolidays

Here’s wishing you and your family a Very Merry Christmas and most joyous holiday season!

Steve 🙂

With the Christmas season upon us, most of us are in shopping mode and taking the time and effort to purchase gifts for the significant others in our lives.  Invested in that spirit of giving, we put aside the focus on ourselves and concentrate on how we can provide something of value to others.

This same self-less behavior is the very essence of customer service.

Proper customer service is a self-less act. Selflessness is defined as the act of sacrificing one’s own interest for the greater good.  This is what we tend to do at Christmas time and, as professional service-providers, this is precisely the attitude and conduct we should maintain on a day-to-day basis.

When we practice self-less service we put the power of reciprocity to work. Just as we feel obligated to return gifts to those that have given us one, the same is true of our customer relationships. When customers feel they have received something of value they typically return the occasion with their loyalty and possibly even their recommendation of your service to others.

So while the spirit of giving may be most evident during Christmas time, it can benefit both customers and your business performance year-round!

The-best-way-to-find-yourself-is-to-lose-yourself-in-the-service-of-others.-Gandhi-quote

churchill-lifegiving

Make a Great Day!

Steve

Nelson Mandela: Rise Above

Nelson Mandela, the revered civil rights leader, freedom-fighter and anti-apartheid icon who was detained 27 years in prison, led South Africa to democracy and became its first black president, died yesterday at home at the age of 95.

There is much we can all learn from the words and wisdom of Nelson Mandela. The image quote below is my personal favorite as it directly applies to Pinnacle Performance and success in general.

Nelson Mandela Rise Above

Here are more select quotes on a variety of topics from Nelson Mandela By Himself: The Authorised Book of Quotations

I hope you find inspiration from these as we honor a man who was the true pinnacle of justice and peace.

nelson-mandela

May he rest in peace.

Steve

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