Steve Ferrante's High Performance Blog for Sales/Customer Service/Leadership Champs and Progressive Professionals!

Good Day Folks,

Did you see Matthew McConaughey’s snazzy acceptance speech for best leading actor (Dallas Buyers Club) at the Oscars on Sunday night? A well deserved win for a truly talented actor and, in that speech, he referenced something that’s been a very popular Pinnacle Performance topic of mine for many years now, gratitude.

In short, he spoke about how being thankful and appreciative has a reciprocal effect that attracts greater success.  Here’s the full scoop along with Matthew’s post-Oscar interview from ABC News >  How Matthew McConaughey’s Gratitude Won Him an Oscar

I wrote (again) about the power of gratitude (Gratitude Is The Best Attitude) back at Thanksgiving and that’s the time of year this sentiment is most talked about and expressed in others.

However, true gratitude is not a seasonal affair. Your attitude of gratitude should be practiced year round for there is much to be thankful for.

From a purely business perspective, it is essential that your customers (and potential customers) feel that you truly care for their well-being (not just when you’re trying to sell them) and you’re truly appreciative and grateful for their business or consideration.

Always keep in mind (and heart) that when a customer purchases a product or service from your business, even if the transaction did not involve you, the customer is indirectly paying you. For, without them, there is no paycheck – no job – no business to be had.

Always Be Grateful.

Always Be Grateful

 

Steve 🙂

** I’m extraordinarily grateful you took the time to read this!

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Monday Morning Motivation you should apply every day!

7 Traits of a Highly Effective Mindset

7 Traits of a Highly Effective Mindset

by Marc Chernoff, Co-Founder, MarcAndAngel.com

Click here for the full article

Wednesday Wisdom: Enough Time

Don’t say you don’t have enough time…

Enough Time

Make a Great Day!

Steve 🙂

 

Wednesday Wisdom: A Hero Is

A Hero Is

See All Pinnacle Performance Quotes on Pinterest

Anyone who exercises regularly can tell you how true this “If It Doesn’t Challenge You, It Doesn’t Change You” quote is. Those folks know that they must go a little faster, add a little more resistance, get that extra rep and push themselves a little further to gain muscle, lose fat and increase their level of conditioning.

Conversely, they realize that if their workouts occur in their comfort zone then they will not physically progress and grow. The same is true intellectually with your own personal professional development.

In order to break through to new levels of success you must challenge yourself to be better every day. Read a great book, make that extra sales call, give extra personal care and attention to customers, commit to continuous improvement and being a true student of your profession and you will change – for the better!

ChallengeYou

Make a Great Day!

Steve 🙂

Good Day All,

As all my Pinnacle Performance clients know, “Walk The Path” is one of my very favorite maxims. And for good reason…

There’s a big difference between knowing what to do and actually doing it.

A dramatic difference in results between those who think about it and those who do it.

A tremendous difference in performance between those who believe in PRIDE and those who actually practice it on a day-to-day basis.

To reach the pinnacle… Walk The Path!

PinnacleQuote3

Steve 🙂

Follow Steve’s Pinnacle Performance Quotes On Pinterest > Pinnacle Performance Quotes

Monday Morning Motivation from Sir Richard Branson…

Why you should always aim high – Virgin.com.

Aim Higher

Make a Great Day!

Steve 🙂

A little Monday Morning Motivation to power your Pinnacle Performance week…

DECIDE – COMMIT – SUCCEED

Decide Commit Succeed

DECIDE

Decide to be better. Decide mediocre performance won’t achieve top level results. Decide you’re capable of greatness. Decide to refuse to lose.  Decide your time is NOW!

COMMIT

Commit to achieving your goals. Commit to regular exercise. Commit to eliminating negative and  accentuating the positive. Commit to progress and being better each day. 

 SUCCEED

Success has a formula but the program only works if you work the program!

Make a Great Day!

Steve 🙂

 

Christmas doesn't come from a store

Merry-Christmas

HappyHolidays

Here’s wishing you and your family a Very Merry Christmas and most joyous holiday season!

Steve 🙂

With the Christmas season upon us, most of us are in shopping mode and taking the time and effort to purchase gifts for the significant others in our lives.  Invested in that spirit of giving, we put aside the focus on ourselves and concentrate on how we can provide something of value to others.

This same self-less behavior is the very essence of customer service.

Proper customer service is a self-less act. Selflessness is defined as the act of sacrificing one’s own interest for the greater good.  This is what we tend to do at Christmas time and, as professional service-providers, this is precisely the attitude and conduct we should maintain on a day-to-day basis.

When we practice self-less service we put the power of reciprocity to work. Just as we feel obligated to return gifts to those that have given us one, the same is true of our customer relationships. When customers feel they have received something of value they typically return the occasion with their loyalty and possibly even their recommendation of your service to others.

So while the spirit of giving may be most evident during Christmas time, it can benefit both customers and your business performance year-round!

The-best-way-to-find-yourself-is-to-lose-yourself-in-the-service-of-others.-Gandhi-quote

churchill-lifegiving

Make a Great Day!

Steve

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