25 Life Lessons We Learned From Robin Williams Characters http://t.co/I0fV4bC5w3 via @emilyorley @buzzfeed
— Steve Ferrante (@SteveFerrante1) August 12, 2014
RIP Sir Robin
25 Life Lessons We Learned From Robin Williams Characters
August 12, 2014
RIP Sir Robin
Monday Morning Motivation: Be a Beast
August 11, 2014
Be a beast or be beaten by one.
Make a Great Day!
Steve 🙂
Monday Morning Motivation: If At First You Don’t Succeed…
August 4, 2014
Have you failed before? Well then you have something of great significance in common with these famous high achievers…
Keep Your Eyes On The Prize…
Make a Great Day!
Steve 🙂
Make a Great Day!
July 28, 2014
I have a problem with the expression “Have a great day” and so should you.
While it’s safe to say the intent of the expression is not meant to be malicious in any way, adhering to this advice can indeed harm your productivity.
Specifically it’s the “have” part I take issue with. The definition of have is to possess, own, or hold. “Have a great day” is passive and implies that this “great day” is already there… you just need to have it.
If someone said to you “Have a great sandwich”, you would likely respond “Thanks… where is it?”
One does not simply have a great sandwich… it must be made first. The same is true of a great day. It does not somehow appear… it is created.
Have a great day is well received by those reactive folks who are waiting for success to happen. Some days they end up in the right place at the right time and Presto! they have a great day.
As honored educator Marva Collins said,
Success Doesn’t Come To You, You Go To It.
Make a Great Day is for proactive performers that truly understand this, take charge of their actions and control their destiny. They create success… they create great days.
If you’re in sales, customer service or a progressive professional in general, Make a Great Day is some of the best advice I can give you.
If you’re a manager, I encourage you to instill this winning attitude in your team members.
So, by all means, don’t have a great day…
Steve 🙂
Steve Ferrante is the Grand PooBah & Trainer of Champions of Sale Away LLC., providing Pinnacle Performance Sales, Customer Service and Leadership training, speaking and professional development services to success-driven businesses throughout North America. For detailed information visit Sale Away. Steve can be reached directly at 866-721-6086 ext. 701 or via email at steve@saleawayllc.com
Pinnacle Performance Rides: Awesome Audi’s
July 25, 2014
Continuing Pinnacle Performance Rides with a few Awesome Audi’s to get you there in style…
Click Pic to Enlarge via Flickr
2000 Audi Rosemeyer Concept F
1991 Audi Avus Quattro
2013 XXX Performance Audi R8 V10
Regula Tuning Audi R8
2010 PPI Razor GTR Limited Edition
2006 Audi R-Zero Concept
2014 Audi E-Tron Spyder
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Every so often (and certainly not often enough) I come across a story of extraordinary customer service that makes me want to jump up and cheer.
Last summer I posted such a story about Mr. Willie, “The Best Walmart Greeter Ever”, and how his enthusiasm and optimism created a legion of fans among his customers and co-workers. See Put Some “BAM” In Your Customer Service! for more on Mr. Willie.
Today, I’m posting another inspiring story of extraordinary service. This is the story of Tim Harris, owner of Tim’s Place in Albuquerque, New Mexico. Tim is the only restaurant owner in the country with Down’s Syndrome and if there were ever a great example of a human being maximizing their extra chromosome it is this man.
One view of his morning “Magic Dance” to kick-off each day and you’ll know that Tim has that rare and remarkable Zip In His Do Da that separates ordinary from extraordinary service providers.
I hope Tim’s story inspires you to put that little extra in your customer service and, if so, I encourage you to share Tim’s story with others.
Make a Great Day!
Steve 🙂
I often speak about ‘the customers perception is your reality’ and how when a customer has a great experience with a company’s designated sales or customer service rep their perception of the company overall (their brand) is enhanced. Conversely, when a customer has a poor experience their overall perception of the company overall is diminished.
At no time is this more important than when dealing with customer complaints and problems. As I published in How Fit Is Your Customer Service?, the true test of a business’s customer service fitness is not when things are going right – but rather what is done when things go wrong.
That brings me to a truly horrendous case of customer disservice by a customer service rep at Comcast. As well documented in the article (with audio clip) posted below from cnet.com yesterday, the customer simply wanted to disconnect his service. The abusive way he was treated has certainly left a lasting negative impression of the company overall.
Could this Comcast rep be the worst service rep in the world? – CNET
http://www.cnet.com/news/could-this-comcast-rep-be-the-worst-service-rep-in-the-world/
It’s a shame that this happened and I’m sure Comcast believes this incident is not representative of their customer service quality overall. Still, this one bad experience all by itself has done considerable harm – not only with this customer who undoubtedly will never return but also by extension with the countless folks he has now shared his tragedy with.
Always remember…
Truly great service happens at all points (beginning-middle-end) of the customer relationship!
Make a Great Day!
Steve 🙂
Steve Ferrante is the Grand PooBah & Trainer of Champions of Sale Away LLC., providing Pinnacle Performance Sales, Customer Service and Winning Team Culture training, speaking and professional development services to success-driven businesses throughout North America. For detailed information visit Sale Away. Steve can be reached directly at 866-721-6086 ext. 701 or via email at steve@saleawayllc.com
We’ve all heard the expression “leading by example”. This popular phrase is most often used when referring to managers and leadership executives of an organization but it also applies to every member of a sales, customer service department or organization in general.
A few points to ponder…
Are you maintaining a proper positive attitude all-day while on-the-job?
Employees who are constantly negative tend to contaminate their environment and bring everyone else down with them.
Are your actions bringing to life your business’s customer service mission in each and every customer interaction?
Service representatives with no PRIDE that don’t live up to their business’s customer service pledges and demonstrate poor behaviors set the stage for their counterparts to do the same.
Are you putting in 100% effort regardless of what others in your organization may be doing?
Salespeople on teams where everyone else is failing to meet their numbers tend to adopt a “it’s not me, it’s everyone” mentality and settle into a comfort zone of mediocrity.
Are you the setting the example that inspires others to follow?
On the flip-side, when an “A Player” sets the bar with their winning attitude and behaviors this typically has a positive effect that influences others to raise their own game and perform at a higher level.
The fact is you are an example to others as they are to you. Whether you are a good example or not is up to you.
Make a Great Day!
Steve 🙂
* You Are An Example also applies perfectly to parenting and although that’s a whole other story it’s well worth mentioning here!
Did you know that today is Collector Car Appreciation Day? It’s true and there are collector car events all over America for auto enthusiasts to celebrate the occasion.
Check out this link from my friends at SEMA for complete details > Collector Car Appreciation Day – Friday July 11
In support of this appreciation day, here’s a few choice American Muscle Car selections from Pinnacle Performance Rides
Click Pic to Enlarge via Flickr
1955 Chevy Bel Air
1965 Impala SS Resto-Mod
1966 427 SC Cobra
1967 Tiger Gold Hurst GTO
1968 Olds 442 Convertible
1969 Boss 429 Mustang
1970 Chevrolet Chevelle SS
1971 Chevy Camaro Pro-Touring Custom
1972 Dodge Challenger Custom
’78 Bandit Trans Am Pro-Touring
Make a Great ‘Collector Car Appreciation’ Day!
Steve 🙂
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Wednesday Wisdom: Believe In Good
July 9, 2014
How much more successful would you be if you gave more and wanted less?
How much more successful would you be if you believed more in doing what’s right and less about what’s in it for you?
How much more fulfilling would your life be if you lived the positive change you wish to see in the world?
In my professional opinion, A WHOLE BUNCH MORE!
This heartwarming 3 minute Thai commercial delivers a powerful message on the power of good and giving selflessly. If more people acted this way, the world would be a much better place.
Make a Great Day!
Steve 🙂
Pinnacle Performance Champions 