Steve Ferrante's High Performance Blog for Sales/Customer Service/Leadership Champs and Progressive Professionals!

Every so often (and certainly not often enough) I come across a story of extraordinary customer service that makes me want to jump up and cheer.

Last summer I posted such a story about  Mr. Willie, “The Best Walmart Greeter Ever”, and how his enthusiasm and optimism created a legion of fans among his customers and co-workers. See Put Some “BAM” In Your Customer Service! for more on Mr. Willie. 

Today, I’m posting another inspiring story of extraordinary service. This is the story of Tim Harris, owner of Tim’s Place in Albuquerque, New Mexico. Tim is the only restaurant owner in the country with Down’s Syndrome and if there were ever a great example of a human being maximizing their extra chromosome it is this man.

One view of his morning “Magic Dance” to kick-off each day and you’ll know that Tim has that rare and remarkable Zip In His Do Da that separates ordinary from extraordinary service providers.

I hope Tim’s story inspires you to put that little extra in your customer service and, if so, I encourage you to share Tim’s story with others.


Make a Great Day!

Steve 🙂

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