Greetings Pinnacle Performers,
The attached excellent infographic highlights an abundance of data on customer service, why exceptional customer service is so important and what companies are doing to successfully meet the demands of today’s consumer driven market.
In short, a bunch of reasons why you and your business have to be consistent in delivering world-class customer service every day!
Walk The Path!
Steve 🙂
Hi All,
In one way or another, I speak about this all the time in my Pinnacle Performance training.
The fact of the matter is you’re not a monopoly in the marketplace. There’s likely many people and companies who do what you do.
When product and/or services are identical from company-to-company they are automatically commoditized with lowest price being the single biggest purchase influencer. When you are the same as everyone else in your role then you too are commoditized and worth only the “going rate” for your daily duties.
The best performing companies, and the people in them, are innovators. They don’t behave like everyone else. They go over-and-above to create special value for their customers, internally and externally.
They take the road less traveled and that truly does make all the difference.
Make a Great Day!
Steve 🙂
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In my Pinnacle Performance sales/customer service/professional development training, I teach clients that that they typically don’t have to do a major overhaul and change everything they’re doing to achieve superior results. Rather, they need to assess their personal performance and consistently make small changes in their behaviors and execution. It is these small changes that when compounded day-by-day can produce BIG RESULTS.
This short clip from Tony Robbins is very much in line with that principle. Here he speaks about how “millimeter shifts” can dramatically improve your outlook and performance.
Make a Great day!
Steve
Good Day All,
How true this next Pinnacle Performance quote is…
Executing extraordinary work puts your stamp of excellence and leaves a lasting impression with customers and co-workers.
Make a Great Day!
Steve 🙂
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Here’s a great customer service article from this months Specialty Automotive Magazine! All good but pay particular attention to the last 1/3 of the article for tips from yours truly…
Customer Service Article – Specialty Automotive Magazine
Make a Great Day!
Steve 🙂
Why are so many market-leading companies also the best places to work? Because they know happiness matters and they create a culture of fun in the workplace that improves employee morale and productivity.
Here’s a amusing little video on some silly things you could do to have some fun in your workplace…
Make a Great Day!
Steve
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