Steve Ferrante's High Performance Blog for Sales/Customer Service/Leadership Champs and Progressive Professionals!

Your Team’s Training Portal

Wouldn’t it be awesome if your company could have it’s very own training community hosted by a sales, customer service and winning team culture expert? Yes, yes it would.

The following information outlines the Pinnacle Performance training program for the tire/auto service industry but can be adapted for any retail or service business.

Phase 1: Pinnacle Performance Sales/Customer Service/Winning Team Culture Training Seminar

The first step on the Pinnacle Performance path is your in-house training (at your facility or a local-to-you meeting facility).

Pinnacle Performance is the Best Reviewed Sales/Customer Service Training Program in the Tire/Auto Service Industry!

Click-On Here To Open Program Information Page > Pinnacle Performance Tire/Auto Service Training

Click-On Here To Open Tire Review’s Ad > Pinnacle Performance Ad

Awesome! But Now What?

The Problem With Training

All too often sales/customers service training is treated as an event. A business conducts an in-house training and, assuming it was good, participants get energized with new insight, techniques and tools.  Then, with no real follow-up program in place, participants fizz out and return (at varying speeds) to the same level of performance they were at prior to training. Like physical fitness, it doesn’t matter how good your workout at the gym is today. If you don’t continue to exercise on a consistent basis, you will never truly get in shape and stay that way.

Proper training is an ongoing process of continuous professional development. Just like a professional sports team, your sales/customer service team must regularly practice and work on their game through a disciplined and committed training program if they are to consistently win in (and for) your business.

Read Steve’s Full Article > 4 Seldom-Considered Reasons Why Sales/Customer Service Training Fails

* The following is adapted from the actual client agreement

Phase 2: Institutionalizing the Pinnacle Performance Model

To maintain momentum and build upon the gains of the Phase 1 training program,  Phase 2 implementation begins immediately after Phase 1 concludes by way of two concurrent programs:

a) Your Pinnacle Performance Sales & Customer Service Tool-Kit

b) Your Pinnacle Performance Sales & Customer Service Portal

Part A  – Your Pinnacle Performance Sales/Customer Service/Winning Team Culture Tool-Kit

Steve will produce the “Pinnacle Performance Sales/Customer Service/Winning Team Culture Tool-Kit” exclusively for your tire/auto service business:

Tool Kit Cover Page Template

This comprehensive training/reference guide is branded-for- your-business and details content from Steve’s highly-acclaimed Pinnacle Performance training program with valuable lessons to further the sales, customer relations performance and professional development of participating personnel.

Your business’s tool-kit will consist of 25 individual lessons with methodology, best practices, technique and process information consistent with the Pinnacle Performance Sales/Customer Service/Winning Team Culture training model.

See this sample Table of Contents for lesson titles > Tool-Kit Table of Contents Sample

Part B – Your Pinnacle Performance Sales/Customer Service/Winning Team Culture Portal

For effective implementation of the training tool-kit and associated professional development content , Steve will concurrently host and maintain the “(Your Company) Pinnacle Performance Portal”; a private, online training community exclusively for your business’s designated sales and service personnel.

The portal site will serve to implement the Pinnacle Performance Sales/Customer Service/Winning Team Culture Tool-Kit and secure the program for on-boarding of new company employees and ongoing support of existing team members.

Utilizing the portal, tool-kit training lessons will be introduced on a bi-weekly basis. Each tool-kit training lesson will include a companion online test with 6-8 multiple choice questions related to the associated content, enabling personnel to “test out” the lesson and their understanding of the content.

In addition to tool-kit training lessons, the portal will be regularly updated with professional development subject matter in the form of articles, video clips and associated professional development lessons that appropriately tie into the Pinnacle Performance training model.

During the course of implementation, Steve will function as your “Sales Coach in Your Corner”, an extension of your business’s sales/customer service management. In this capacity, Steve will monitor the portal site and maintain “real-time” communication with the clients’ designated sales and service personnel to provide unlimited coaching support as needed.

Your training portal will look and feel of this Pinnacle Performance Champions blog site but will be branded for your business and tailored specifically to the Pinnacle Performance Training model.

Pretty Awesome, Eh?

Yes, yes it is.

Take The First Step Towards Pinnacle Performance!

Investment is dependent on the number of your store locations that will be participating in the program but, in any event, a TREMENDOUS VALUE compared to anything similar in the market!

Contact Steve Ferrante about Your Team’s Training Portal Today @ 866-721-6086 Ext. 701 or via email @ steve@saleawayllc.com

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Comments on: "Your Team’s Training Portal" (3)

  1. Bill Echter said:

    Thank you for sharing excellent information for sales. What a great site! I’m impressed by the details that you have provided. It reveals how well you understand this subject. Bookmarked and will come back for more articles.

    You, my friend, ROCK!

  2. Liza Condon said:

    Hey Steve.. I’m really loving this idea! With 8-9 employees in customer service here, my company is not big enough to justify a full time manager/trainer on staff. Your program could work out real well for us and I’d think a lot of other companies in our situation.

    I’ll email you my company info and contact info shortly and hopefully we can connect soon.

    Thank You! Liza

  3. Rod Thielmann said:

    I love your writing style and genuinely love this site! I’ve been forwarding your posts to my sales team for at least a year now.

    “Whatever you can do, or dream you can, begin it. Boldness has genius, power and magic in it.” – Johann Wolfgang Von Goethe.

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