Steve Ferrante's High Performance Blog for Sales/Customer Service/Leadership Champs and Progressive Professionals!

Posts tagged ‘Pinnacle Performance Quotes’

You Are An Example for Sales and Customer Service Performance

We’ve all heard the expression “leading by example”.  This popular phrase is most often used when referring to managers and leadership executives of an organization but it also applies to every member of a sales, customer service department or organization in general.

A few points to ponder…

Are you maintaining a proper positive attitude all-day while on-the-job?

Employees who are constantly negative tend to contaminate their environment and bring everyone else down with them.

Are your actions bringing to life your business’s customer service mission in each and every customer interaction?

Service representatives with no PRIDE that don’t live up to their business’s customer service pledges and demonstrate poor behaviors set the stage for their counterparts to do the same.

Are you putting in 100% effort regardless of what others in your organization may be doing?

Salespeople on teams where everyone else is failing to meet their numbers tend to adopt a “it’s not me, it’s everyone” mentality and settle into a comfort zone of mediocrity.

Are you the setting the example that inspires others to follow?

On the flip-side, when an “A Player” sets the bar with their winning attitude and behaviors this typically has a positive effect that influences others to raise their own game and perform at a higher level.

The fact is you are an example to others as they are to you.  Whether you are a good example or not is up to you.


Make a Great Day!

Steve 🙂

You Are An Example also applies perfectly to parenting and although that’s a whole other story it’s well worth mentioning here!

Wednesday Wisdom: Believe In Good

How much more successful would you be if you gave more and wanted less?

How much more successful would you be if you believed more in doing what’s right and less about what’s in it for you?  

How much more fulfilling would your life be if you lived the positive change you wish to see in the world?

In my professional opinion, A WHOLE BUNCH MORE!

This heartwarming 3 minute Thai commercial delivers a powerful message on the power of good and giving selflessly. If more people acted this way, the world would be a much better place.


Be The Change


Make a Great Day!

Steve 🙂

Monday Morning Motivation: FOCUS


One of the success traits of high achievers is their ability to focus on the outcome they want to achieve and then align their actions to meet their objective. This principle was defined in Stephen Covey’s 7 Habits of Habits of Highly Effective People as Begin With The End In Mind

Self-help author and motivational speaker Tony Robbins certainly has plenty of good things to say about the power of focus and it’s role in success. Much of this is the narrative of the outstanding motivational video below.

High achievers focus on the result (success) they are committed to achieve rather than the activity to get it done.

What will you focus on today? 

Tony Robbins Focus

Make a Great Day!

Steve 🙂

Monday Morning Motivation: Now is as good a time as any.

Don’t flirt with disaster… now is as good a time as any. 


Now is as good a time as any

See All > Pinnacle Performance Quotes


Monday Morning Motivation: Better Be Running

Every Morning


Make a Great Day!

Steve 🙂

See more > Pinnacle Performance Quotes

Wednesday Wisdom: Hang Out With Eagles

The friends and colleagues in your immediate circle play a significant role in whether or not you achieve and sustain success. They will either boost you up or bring you down. Either positively influence you or negatively contaminate you.

As behavioral scientist, speaker & author Steve Maraboli points out : “If you hang out with chickens, you’re going to cluck and if you hang out with eagles, you’re going to fly.”  Choose wisely.


Make a Great Day!

Steve 🙂

Wednesday Wisdom: Seize The Day!

According to Wikipedia, Carpe diem is an aphorism usually translated “seize the day”, taken from a poem written in the Odes in 23 BC by the Latin poet Horace.

The origin of Carpe diem is as part of the longer phrase “Carpe diem quam minimum credula postero”, which is translated as “Seize the day, put very little trust in tomorrow (/the future)”. The ode says that the future is unforeseen and that one should not leave to chance future happenings, but rather one should do all one can today to make one’s future better. 

Are you doing all you can today for a better future or are you hoping the future will somehow take care of itself?

Don’t gamble with your success… make it happen… Seize The Day!

Carpe Diem


Steve 🙂


Monday Morning Motivation: Never Let It Rest

Is good enough good enough for you?

If so, you are positioned for a life of mediocrity. 

While you’ll certainly have company I don’t recommend this well worn path. After all, you can’t be a Pinnacle Performer by settling in your comfort zone.

To be a high-achiever you must never let it rest until your good is better and your better is best!

Good Better Best

 Make a Great Day!

Steve 🙂

Monday Morning Motivation: Ali on Champions

Hi All,

It’s the beginning of the week and, as usual, your competition wants your business! This week one business will engage more customers, exceed more expectations, build more customers for life.

That business will not have employees that are thinking about achieving excellence. It will have champions that are executing excellence.

You have a decision to make… 

Be average and wait for success to come to you (good luck with that) or be a champion and go to it.


Make a Great Day!

Steve 🙂


Wednesday Wisdom: If You Want To Fly…

I believe YOU can fly…

if you want to fly

Make a Great Day!

Steve 🙂

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