Hi All,
Like the heading reads, the best customer experiences are positively memorable.
As an example, think you’d remember this service with a smile?
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Obviously, there’s an element of danger with her steaming liquid pouring presentation. You could say the same of the fire & knives show put on by Japanese restaurant chefs… it’s all about mastering your craft and enhancing the customer experience!
For more on in importance of creating positively memorable customer experiences, read my Selling Smart article here > Five-Star Mediocrity
Make a Great Day!
Steve
Pinnacle Performance Champions 
What do you think?