The High Performance Blog for Sales/Customer Service Champs and Progressive Professionals!

Steve’s Recommended Reading

Greetings Pinnacle Performer,

Always remember the famous quote from the greatest coach in basketball history, John Wooden:

Wooden On Learning

My recommended reading store powered by Amazon.com will show you all the sales, customer service and professional development books I have read and recommend, all neatly organized and categorized for your browsing and purchase ease.

I sincerely hope you make the effort to become a student of the profession and invest in your personal professional development. If you do, please comment here and let me know what you’ve read and your thoughts on it.

Here’s the link to transport you there > Steve’s Recommended Reading Store

 May The Sales Force Be With You!

 Steve

Comments on: "Steve’s Recommended Reading" (13)

  1. Steve Which book would you recommend to someone to read first from your listing? thanks Mary Ann

    • Steve Ferrante, Grand Poobah, Sale Away LLC. said:

      Hi there Mary Ann,

      Great Question!

      From a professional development standpoint, the first book I recommend to everyone is The Success Principles by Jack Canfield. This book provides great foundation content for you to build your success upon.

      For Customer Service, a great place to start is Raving Fans by Ken Blanchard. This book tells a story (a parable) about the difference between ordinary and extraordinary service to create loyal customers (“Raving Fans”)

      Comments here do not permit web links but both of these titles are easily found (listed first) under their respective sections on my Recommended Reading Store.

      Happy Reading!

      Steve :-)

  2. Kari Caudwell said:

    Very rarely do i come across a blog that’s both informative and entertaining, and let me tell you, you’ve hit the nail on the head!

  3. Caroline Beckbu said:

    A friend recommended your website and i’m glad he did because it is very informative and entertaining. Thanks for the great info!

  4. Jen Capeletto said:

    I am following your blog regularly and really like your insight and information! Thanks for sharing. I will be referring a lot of friends about this!

    Jen

  5. David Linville said:

    Steve
    On your advise I read “Blink” by Malcolm Gladwell.
    Very interesting stuff. Do you have any other suggestions? Also, I wonder if you read “Blunder” and if so what your thoughts were?
    Dave Linville
    Service Manager
    Conrads
    Concord

    • Steve Ferrante, Grand Poobah, Sale Away LLC. said:

      Hi Dave,

      Very interesting indeed and speaks to a lot of the behavioral science we cover in training. Have not read Blunder (yet) but along the lines of Blink and tied more into retail I highly recommend Buyology by Martin Lindstrom.

      You can order it here > Buyology: Truth and Lies About Why We Buy

      Happy Reading!

      Steve :-)

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