No doubt about it, Virgin Airlines is a Pinnacle Performance company. Over the years, they have accumulated many accolades and awards for outstanding customer service.
Virgin’s customer service philosophy and direction comes in large part from their eccentric leader, Sir Richard Branson. In this recent article from Entrepreneur Magazine, he shares his insight on how Virgin manages to deliver over-and-above customer service while maintaining competitive pricing.
Click-On Link To Open Article > Richard Branson on the Secret to Exceeding Customer Expectations
Source: Entrepreneur Magazine